Welcome to ACER Integration

1. You accept these Terms

1.1. www.acerintegration.com is a website owned and operated by Twelve Trees Integration LTD, trading as ACER Integration (“we”, “us”, “our”, or “ACER Integration”). ACER Integration provides integration support designed to create a deeper connection to self, others, and the natural world ("Services”) via www.acerintegration.com (“Website”) and our third party online community platform (“Community Platform”) (together, the “Websites”)..

To contact us, use the Connect page of this Website.

1.2. These are the Terms on which we supply our Services to you. When you use our Services, you may also be subject to supplementary terms, conditions, guidelines, safeguard policies, codes of conduct and policies applicable to the Services (“Service Terms”). If these Terms are inconsistent with the Service Terms, the Service Terms will apply.

1.3. By using the Websites, you agree that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, please do not use the Websites or the Services. 

1.4. Please also read our Privacy Policy and Cookie Policy, which also apply to your use of the Website and the Services, to understand how we collect and process your personal data. 

2. Your relationship with us

Your responsibilities

2.1. ACER Integration is educational in nature and the content of the Services is provided for information purposes only. The information provided in or through the Services is not intended to be and is not a substitute for psychological support, nor is it intended to be and is not a substitute for the professional medical advice, diagnosis or treatment provided by your own healthcare provider. You acknowledge and agree that we will not provide health care, psychological, medical or nutritional therapy, counseling or mental health support, or attempt to diagnose, treat, prevent or cure any physical, psychological or emotional issue, disease or condition. 

2.2. By participating in the Services, you agree you are solely responsible for your own health and wellbeing decisions. You agree you have consulted, and will continue to consult, your healthcare provider regarding any physical, psychological or emotional issue, disease or condition that could interfere with your judgement, or affect your health in any way before, during or after any and all parts of the Services. You agree you will seek advice from your healthcare provider for any questions or concerns you have about, or issues you have with, your specific health before implementing any and all parts of the Services. 

2.3. Whilst we use our best professional endeavours and skills in our provision of the Services, we do not guarantee any specific outcome from your use of the Services. Outcomes depend on many factors including but not limited to your level of personal responsibility, commitment and implementation. You agree that we are not and will not be responsible or liable for any actions, inactions, direct or indirect results in connection with the Services.

Your engagement with the Services

2.4. You must complete an application process for ACER Integration to assess your suitability to the Services. We may end the application process if you do not give us the required information within the timelines provided, or if you give us incomplete or incorrect information. ACER Integration reserves the right at all times to reject any application, in whole or in part, at its sole discretion.

2.5. ACER Integration and its collaborators do not endorse or promote the use of illegal substances or activities, and ACER Integration bears no responsibility for your decision to do so. ACER Integration does promote harm reduction to the fullest extent possible. 

2.6. Psychedelic substances are drugs and many are illegal in many countries around the world. You acknowledge and agree you will not engage in the use of any illegal substances as part of your participation in any and all parts of the Services. You agree to abide by the laws of your own country, and will not support, encourage or participate in unlawful behaviour when engaging with any and all parts of the Services.

3. Providing the Services

3.1. If your application is successful, you will receive an email confirming this, with instructions on how to start your membership, make payment of the membership fee, and gain access to the Services. 

3.2.  When we receive authorisation of your payment (as described in section 4 of these Terms), you will receive an email that confirms this and a legally binding agreement for the Services on these Terms will be in place between you and ACER Integration. 

3.3. We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or if you fail to meet the requirements of the application process referred to in section 2.4 of these Terms.

3.4. You agree that you are purchasing the Services for your private, non-commercial use only unless agreed with us in writing. You agree not to redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer the Services, or part of the Services, that you purchase from us unless agreed with us in writing.

3.5. You acknowledge and agree that you are responsible for ensuring that any hardware you use to download and/or access the Services functions correctly with the Websites or any alternative platform on which we make the Services available, and that the provision of these requirements is your responsibility and is at your own risk. 

3.6. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

4. Payment

4.1. Payment of the Services is based on an annual membership fee or a quarterly membership fee that will auto-renew at the end of your billing period, on or near the date of your first payment. The fees include VAT.

4.2. To purchase your annual membership, or set up your quarterly membership auto-renew payments, you will need to provide your credit/debit card details to our payment processing provider (“Payment Processing Provider”). By clicking to confirm your payment details you indicate your acceptance of the quarterly or annual membership fee and your commitment to the purchase of the Services.

4.3. Provision of the Services to you depends on the Payment Processing Provider authorisation of your payment of quarterly or annual membership fees having been made in full. We will provide you with access to the Services until you or ACER Integration end this agreement as described in section 5 of these Terms.

4.4. We reserve the right to change the fees for the Services from time to time, giving you reasonable notice.

4.5. Fees are quoted and charged in pounds sterling (£)(GBP). Where you join the Services from outside the UK, you will still be charged in pounds sterling (£)(GBP). You are responsible for any bank charges you may incur. 

4.6. Security of your information is important to us. To make a payment for the Services you will need to provide your credit/debit card details to the Payment Processing Provider who are required to maintain levels of security to protect your information in accordance with all applicable legislation. ACER Integration does not store your credit/debit card information at any time. Please note, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to information that you provide to the Payment Processing Provider.

4.7. If you are a consumer within the UK nothing in this section affects your legal rights to cancel this agreement during the cooling off period described in section 5 of these Terms or any similar consumer rights available to you in your country of residence.

5. Cooling off period and termination

Cooling off period

5.1. You may request a full refund within the 14 days of the initial purchase. You acknowledge that once the access to any digital Content starts, you lose your right to a refund. By requesting a refund, you will immediately cancel your membership. 

5.2. To ensure a successful refund, you must make your request via connect@acerintegration.com and provide the same email address with which you registered with our Community Platform provider (“Community Platform Provider”). Refunding your membership prevents your payment method from being charged in the future, and your access will be removed from our Community Platform and any and all parts of the Services.

5.3. You will receive your refund no later than 30 days from the day on which we receive your refund request. The same means of payment you used for the initial payment will be used, unless you have expressly agreed otherwise. Any currency fluctuations, or fees incurred as a result of processing and administering the refund are your responsibility. 

Termination and Deferring

5.4. You can terminate your membership to ACER Integration at any time. Subject to section 5.1 (cooling off period), refunds are not available for termination of your membership. 

Should you be eligible for a refund under section 5.1 any currency fluctuations, or fees incurred as a result of processing and administering the refund are your responsibility. 

Paying Quarterly: If you choose to split the total payment into four equal instalments, each instalment is considered a separate and independent obligation. Failure to make any one instalment when due will not relieve you of your obligation to pay the remaining instalments. If you terminate your membership, you will retain access until the end of the month in which you terminated membership. To be clear, when you terminate your membership, you end your relationship with us and lose your access to the Community Platform. This means your membership won’t be reinstated at a later date, nor will you regain access to the Community Platform.

Paying Annually: If you terminate your membership, you will retain access until the end of the month in which you terminated membership. To be clear, when you terminate your membership, you end your relationship with us and lose your access to the Community Platform. This means your membership won’t be reinstated at a later date, nor will you regain access to the Community Platform.

5.5. You will have access to membership content as long as your billing is active and up-to-date. If your account defaults and/or you fail to make payments, your access to the Services will be removed.

5.6. Without prejudice to our other rights and remedies under these Terms, we reserve the right to refuse access to the Services, or terminate or suspend your Account immediately, without prior notice or liability, under our sole discretion, if you give us justified reason to do so. This will in particular be the case if you are in breach of applicable laws, these Terms, our Privacy Policy or Service Terms (including safeguarding policies and codes of conduct) provided to you, or if you use the Services in a manner that would disrupt the Services, or disrupt others’ use of the Services. If any such termination, suspension (or potential termination or suspension) is the result of a curable breach or infringing activity, we may provide you, at our sole discretion, with reasonable notice of such breach or activity in order to provide you with a chance to remedy the breach or activity that resulted (or may result) in our termination or suspension of your Account.

5.7. All provisions of these Terms which by their nature should survive termination will survive termination, including but not limited to content ownership, indemnities and limitations of liability.

5.8 Deferring
ACER may, at its sole discretion, grant a deferral of participation in extenuating circumstances, including but not limited to:

• Bereavement of a close family member

• Serious illness or injury
  

Requests for deferral must be submitted in writing to ACER within 30 days of the enrollment date and must include supporting documentation. ACER does not guarantee that any deferral request will be granted.

6. Access to the Services

6.1. In order to use the Websites and receive the Services, you must be at least 18 years of age and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You agree not to use the Websites and/or purchase the Services if doing so is prohibited in your country or under any law or regulation applicable to you.

6.2. Whilst we will use all reasonable efforts to ensure that accessibility of this website and the Services will be uninterrupted and that transmissions will be error-free, due to the nature of the internet, this cannot be guaranteed. Your access to the Services may also be occasionally suspended or restricted or withdraw for business and operational reasons. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason the Websites or the Services are unavailable for any reason.

6.3. We do not guarantee the Websites will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Websites. You should use your own virus protection software.

6.4. We may, without prior notice, change the Services; stop providing the Services or any features of the Services we offer; or create limits for the Services. We may permanently or temporarily terminate or suspend access to the Services without notice and liability for any reason, or for no reason.

6.5. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Websites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Websites. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

6.6. You must not establish a link to our Community Platform. You can link to our Website (www.acerintegration.com), provided it is in a way that is fair and legal and does not damage ACER Integration’s reputation or take advantage of it. You agree not to establish a link in a way that suggests any form of ACER Integration’s association, approval or endorsement where none exists. You must not establish a link to this Website on a website that is not owned by you.

6.7. The Websites must not be framed on any other website, nor will you create a link to any part of the Websites other than the home page. We reserve the right to withdraw linking permission without notice.

6.8. The website you wish to link must comply with the content standards set out in section 7 of these Terms. Please contact us via the Connect page of this Website if you would like to link to or make use of any content on the Websites other than that set out above.

6.9. You must not use the Services: in any way that causes, or is likely to cause, the Services, or any access to it to be interrupted, damaged or impaired in any way; for fraudulent purposes, or in connection with a criminal offence or other unlawful activity; or to cause annoyance, inconvenience or anxiety.

Register for an account

6.10. To access the Services and join our Community Platform, you must create an account with our Community Platform Provider (“Account”). Your Account is personal to you, and you may not share your Account information with, or allow access to your Account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you will use reasonable efforts to prevent unauthorised access to or use of the Services and to preserve the confidentiality of your username or email address and password, and any device that you use to access the Services. You are solely responsible for maintaining the confidentiality of your password. We recommend you carefully review the terms and conditions, privacy statements, acceptable use policy and other conditions of use of our Community Platform Provider.

7. Acceptable use

7.1. The following content standards apply when you link to the Websites, or interact with the Websites in any other way. We recommend you carefully review our Community Platform Provider’s terms and conditions, privacy statements, acceptable use policy and other conditions of use.

Prohibited uses

7.2. You agree to use the Websites only for lawful purposes. You must not use the Websites: in any way that breaches any applicable local, national or international law or regulation, or that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; violates any intellectual property rights; for the purpose of harming or attempting to harm minors in any way; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (“spam”), or to knowingly transmit any data, sending or upload any material that contains viruses, Trojan horses, worms or any other harmful programme or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not access without authority, interfere with, damage or disrupt any part of the Websites, any equipment or network on which the Websites are stored, any software used in the provision of the Websites, or any equipment or network or software owned or used by any third party. Your right to use the Websites will immediately terminate in the event of such a breach.

Breach of this section

7.3. We may take action we feel appropriate when we consider there has been a breach of this section 7. 

7.4. Failure to comply with this section 7 represents a material breach of these Terms, and may result in us taking any or all of the following actions: immediate, temporary or permanent withdrawal of your rights to use the Websites and access to the Services; issue a warning to you; take legal action against you, including, without limitation for reimbursement of all costs on an indemnity basis (including, but not limited to reasonable administrative and legal costs) resulting from the breach; disclosure of information to authorities we deem is reasonably necessary or required by law.

7.5. We exclude our liability for all action we may take in response to breaches of this section 7 and these Terms. The actions we may take are not limited to those described above, and we may take any other action we feel is reasonably appropriate.

8. Ownership of content

8.1. All content included in or made available on the Websites or in any part of the Services, such as software, images, documents, text, button icons, graphics, artwork, logos, patents, trademarks, service marks and names, copyrights, photographs, voice and sound recordings, videos, music, cycle modules, digital downloads, page headers, scripts, data compilations and any material provided by or on behalf of ACER Integration (collectively referred to as the “Content”) is the property of ACER Integration or its content suppliers. The Content is protected by copyright laws around the world. All such rights are reserved.

8.2. Visitors to the Websites may view all publicly-available Content for their own personal, non-commercial use. Registered users of the Community Platform who have purchased a membership, may view any Content contained in such Services for their own personal, non-commercial use. Other than as expressly set out in the immediate two prior sentences, you have no other rights in or to the Content, and you will not use the Content except as permitted under these Terms. No other use is permitted without the prior written consent of ACER Integration.

8.3. ACER Integration retains all rights, title, and interest, including all intellectual property rights, in and to the Content. You must not use, reproduce, retransmit, copy, photocopy, sell, license, rent, modify, distribute, disseminate, publicly display, publicly perform, publish, broadcast or circulate, adapt, edit or create derivative works from any part of the Content, or otherwise use the Content in any way for any public or commercial purpose.

8.4 You must not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form). You must not use any meta tags or any other “hidden text” utilising ACER Integration’s names or trademarks. The use or posting of the Content on any other website, social media page, or in a networked computer environment for any purpose is prohibited. 

8.5. If you violate any part of these Terms or any Service Terms, your permission to access and/or use the Content and the Websites automatically terminates and you must immediately destroy any copies you have of the Content. You may use the Services only as permitted by law. 

8.6. We will only use your personal information as set out in our Privacy Policy. You keep ownership rights to any other information, material or content you share with us or post to the Websites. You give us permission by granting us a limited licence to use, store and copy that content and to distribute and make it available to third parties needed to perform the Services.

9. Your content

How we use your content

9.1. We may disclose your content to third-party platforms needed to perform our Services to you. This includes but is not limited to our Community Platform Provider and Payment Processing Provider. 

How you use your content

9.2. Our Community Platform may include information and materials uploaded by other users of the platform, including to bulletin boards, chat rooms or blog posts. This information and these materials have not been verified or approved by us. The views expressed by other users on the Community Platform do not represent our views or values.

9.3. When you make use of a feature that allows you to upload content to the Community Platform or to make contact with other users of the Community Platform, you must comply with the Community Platform Provider’s content standards and acceptable use policy set out on their website, and with ACER Integration’s Terms or any Service Terms.

9.4. You agree that any such contribution does comply with those standards. We will not be responsible or liable for any of your actions or inactions, or the results of any of your actions or inactions, based on information or materials uploaded by you or other users of the Community Platform.

9.5. We are under no obligation to oversee, monitor or moderate the Community Platform, and whether the Community Platform is moderated or not we expressly exclude our liability for any loss or damage arising from the use of the Community Platform by a user in breach of the Community Platform’s content standards and acceptable use policy.

9.6. You agree you have permission to use content that you post on the Community Platform. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Community Platform constitutes a violation of their intellectual property rights, or of their right to privacy.

9.7. We have the right to remove any posting you make on the Community Platform if, in our opinion, your post does not comply with the Community Platform’s content standards set out on their website, or ACER Integration’s Terms or any Service Terms.

9.8. You are solely responsible for securing and backing up your content.

9.9. If you wish to complain about information and materials uploaded by other users, please contact us via the Connect page of this Website.

10. Third parties

10.1. We may collaborate with companies and individuals in some of the content, information and materials shared in the Services. Where we are provided with any monetary or non-monetary benefit in return for promoting or featuring content about a company and individual, product or service, we will make this clear in the materials.

10.2. We may engage companies and individuals to deliver the Services. We are selective about the companies and individuals we choose to promote and collaborate with in the delivery of the Services. We will do so only when there is clear alignment with our values and codes of conduct, when we are satisfied such companies and individuals meet our standards and will provide value to users of our Services.

10.3. We may provide links to third-party websites. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these companies or individuals or the content of their websites. ACER Integration does not assume any responsibility or liability for the actions, products or services, and content of these or any other third parties. You should carefully review their privacy statements and other conditions of use.

11. Limitations of Liability and Indemnity

Limitations of liability

11.1. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11.2. Subject to section 11.1, ACER Integration nor its subsidiaries, affiliates, licensees, successors and assigns, and each of their directors, officers, employees, agents, partners, contractors, or suppliers (collectively, the “Indemnified Parties”) will be liable for any indirect, incidental, special or consequential damages (whether or not we have been informed of the possibility of any such damages) based on any causes of action, including but not limited to loss of profit, loss of business, business interruption, or loss of business opportunity, goodwill, reputation, data or information, resulting from: your access to or use of (or inability to access or use) the Websites or the Services or any performance error, omission or interruption in connection to these; your access to or use of the websites or the Services for any commercial or business purposes;  any conduct or content of any third party on the Websites or the Services; any content obtained from the Websites or the Services; and unauthorised access, use or alteration of your transmissions or content; any event or events beyond our reasonable control.

11.3. If certain countries do not allow the exclusion of some or all of the limitations described above, the above limitations will apply to you only to the extent they are permitted by applicable law.

Indemnity

11.4. By participating in the Services, you expressly warrant, represent and agree that you are solely responsible for yourself, your health and your wellbeing. You agree to defend, indemnify, and hold harmless ACER Integration and the Indemnified Parties from and against any and all claims, damages, obligations, losses, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisors) incurred or suffered by us resulting from or arising out of any breach of these Terms, or arising out of any claim that you have breached any of these Terms.

12. Changes 

12.1. We reserve the right to make any changes to the Services, policies, terms and conditions including these Terms and Service Terms at any time. You will be subject to the Terms and Service Terms in force at the time that you use the Services, visit or use the Websites. 

12.2. If any of these Terms is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. 

13. Other important terms

13.1. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Websites or any content on it, whether express or implied.

13.2. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

13.3. We may transfer our rights and obligations under this agreement to another organisation, but this will not affect your rights or our obligations under these Terms.

13.4. You may only transfer your rights or obligations under this agreement to another person if we agree in writing.

13.5. Each of the terms of this agreement operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining terms will remain in full force and effect.

13.6. This agreement is between you, as a user of our Services, and ACER Integration. No one other than a party to this agreement has any right to enforce any of these Terms.

Legal Disputes

13.7. We try to provide clear rules and guidelines so that we can limit or hopefully avoid disputes between you and ACER Integration. However, if a dispute arises between you and us, we strongly encourage you to first contact us via the Connect page of this website to seek a resolution.

13.8. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

13.9. This agreement, its subject matter and formation, are governed by English law. This means that the agreement to purchase the Services and any dispute or claim arising out of or in connection with it will be governed by English law. You and ACER Integration both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If using our Services from outside the UK, you may have similar legal rights as a consumer. Nothing in these Terms or any additional terms limits any consumer legal rights which may not be waived under your local laws.

Questions?

You can contact us via the Connect page of this Website.

Twelve Trees Integration LTD trading as ACER Integration is a company incorporated in England and Wales with company number 13754015 having its registered office at Stamford, Lincs whose Website is www.acerintegration.com.